Step by Step Guide: Password Reset

Category: Password Reset

Steps to follow for a password reset:

1. Retrieve Persal Number.
2. Confirm that the Persal Number provided is 8-digits.
3. Utilize the URL to access the company's smartgov solution.
4. Fill in the username and password.
5. Click on the 'Sign in' button.
6. Navigate to User Administration.
7. Click on 'Administration' in the sidebar.
8. Select 'Users'.
9. Search for User:
   1. In the 'Users' section, click on the 'Search' bar.
   2. Type in the Persal number or name of the user.
10. Handle Results without Persal Number:
    1. If a single result is obtained, respond to the email to confirm the Persal number.
    2. If multiple results are found, respond to the email and request the Persal number.
11. Double-click on the user.
12. Click the 'Reset Password' button.
13. On the 'Password' and 'Confirm Password' text inputs, enter 'Pass123'.
14. Check the box for 'Require a change of password in the next sign-in'.
15. Communicate New Password:
    1. Check the box for 'Send new password by e-mail'.
    2. Click the 'Reset' button.
16. Complete the Process:
    1. Log out of the platform.