Step-by-Step Guide: Password Reset

Category: Password Reset

Steps to follow for a password reset:

Retrieve Persal Number:

1. Confirm that the Persal Number provided is 8-digits.

Access SmartGov Solution:

1. Utilize the URL to access the company's smartgov solution.
2. Fill in the username and password.
3. Click on the 'Sign in' button.

Navigate to User Administration:

1. Click on 'Administration' in the sidebar.
2. Select 'Users'.
3. Search for User:
   1. In the 'Users' section, click on the 'Search' bar.
   2. Type in the Persal number or name of the user.

Handle Results without Persal Number:

1. If a single result is obtained, respond to the email to confirm the Persal number.
2. If multiple results are found, respond to the email and request the Persal number.
3. Double-click on the user.
4. Click the 'Reset Password' button.
5. On the 'Password' and 'Confirm Password' text inputs, enter 'Pass123'.
6. Check the box for 'Require a change of password in the next sign-in'.

Communicate New Password:

1. Check the box for 'Send new password by e-mail'.
2. Click the 'Reset' button.

Complete the Process:

1. Log out of the platform.